Norsk

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Quality
Allegro språktjenester AS (Allegro) has developed its own quality system based on ISO 9001 and NS-EN 15038 Translation services - Service requirements. We have been approved as a supplier through the Nordic qualification schemes Achilles Utilities NCE, Startbank, TransQ and EPIM JQS.
 
Confidentiality
 All of Allegro’s employees and subcontractors have signed a declaration of confidentiality where they commit to not disclosing information relating to products, management or business matters, or other information they become aware of in the course of their assignments for our clients, to unauthorised persons.
 
Order confirmations
Allegro does not issue standard order confirmations, but confirms orders and assignments in an email containing a unique quotation or order number.
 
Invoicing
If invoicing in arrears has been agreed, payment is normally due within 10 days, or on agreement. Allegro also offers e-invoicing.
 
Complaints handling
All complaints from clients are treated as non-conformities and are reported in accordance with relevant internal procedures.
 
Information and data security
Allegro complies with the client’s instructions as regards the storage, destruction and deletion of documents. Files and documents that contain personal data are processed in accordance with the applicable laws and regulations. Our subcontractors have signed data processor agreements. Allegro offers different methods of secure file transfer.
 
To meet our data security requirements, we use professional suppliers of antivirus and firewall solutions. Above any liability our service providers may have, Allegro is not liable for loss incurred as a result of faults, deviations, damage, accidents, viruses, downtime or similar in connection with electronic communication.
 
Limitation of liability
Allegro’s liability is at all times limited to a maximum of the amount the client has paid for the service in question. Allegro’s liability does not cover expenses for advertising or other services purchased from a third party. Allegro has taken out professional liability insurance.
 
These general terms and conditions can be updated without prior notice.